Refund Policy

Memora Gifts follows a strict NO REFUND POLICY.

Since our products are personalized and made-to-order, we do not provide refunds under normal circumstances.

Refunds will not be issued for:

• Personalized or customized products
• Change of mind after placing order
• Incorrect photo uploaded by customer
• Wrong size, shape, or thickness selected
• Spelling mistakes entered by customer
• Preview mismatch due to screen color variation
• Delay caused by courier partners
• Delivery attempts failed due to:
• Incorrect address
• Recipient unavailable
• Refusal to accept delivery
• Slight variation in print color, brightness, or finish

Every Memora Gifts product is:

• Custom printed using customer-uploaded photos
• Cut and manufactured specifically per order
• Not reusable or resellable

Once production starts, the product cannot be reversed or reused for another customer. Hence, refunds are not possible.

A refund may be considered only if:

• The wrong product was delivered due to our error, or
• The product was severely damaged during transit

These cases are extremely rare and evaluated individually.

To be eligible for review:

• Complaint must be raised within 48 hours of delivery
• Clear unboxing video or photos must be provided
• Product must be unused and in original packaging
• The issue must be verified by the Memora Gifts team

Approval or rejection of refund is solely at the discretion of Memora Gifts.

Wherever possible:

• We will provide a replacement product
• Refund will be issued only if replacement is not feasible

Refunds are not guaranteed and depend on case evaluation.

If a refund is approved:

• Refunds will be processed to the original payment method only
• Processing time: 7–10 business days
• Bank processing time may vary based on payment gateway
• Shipping charges, if any, are non-refundable.

Refunds are issued via:

• Original payment gateway (UPI / Card / Net Banking)
• No cash refunds
• No refunds to alternate bank accounts

Orders cannot be cancelled once placed.

Cancellation after production begins is not eligible for refund.

If Memora Gifts cancels an order due to internal reasons, a full refund will be processed automatically.

If your product arrives damaged:

Contact us within 48 hours

Share:

• Product photos
• Packaging photos
• Clear damage evidence

Without proof, refund or replacement requests cannot be processed.

The following items are strictly non-refundable:

• Acrylic photo frames
• Acrylic wall clocks
• Name plates
• Photo stands
• Fridge magnets
• Mini photo gallery sets
• All customized gift items

Memora Gifts reserves the right to refuse refunds in case of:

• False claims
• Edited images or fake damage proof
• Repeated refund abuse
• Violation of terms & conditions

Accounts may be suspended in such cases.

Memora Gifts reserves the right to update or modify this Refund Policy at any time without prior notice.

Customers are advised to review the policy before placing orders.

For refund-related queries:

Memora Gifts

• 🌐 Website: https://memoragifts.in
• 📧 Email: support@memoragifts.in
• 📞 Phone: +91 99786 11185