Privacy Policy

Memora Gifts ("we", "us", "our") is committed to protecting the privacy of visitors and customers who use our website https://memoragifts.in (the "Website").

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your choices regarding your information.

By accessing or using our Website or placing an order, you consent to the terms of this Privacy Policy.

We collect information in the following categories:

A. Personal Information

Provided directly by you when you register, login, or checkout:

• Full Name
• Email Address
• Phone Number
• Delivery Address
• Password (securely stored, not readable by us)
• Order and purchase details

B. Uploaded Content

When you design or customize products using our editor:

• Uploaded Photos
• Text or design inputs
• Image positioning and layout information

These are used only to create your customized product.

C. Payment Information

We do not store complete payment card details on our servers.

Payment information is securely processed through trusted third-party payment gateways.

Partial transactional data (gateway reference, payment status) may be stored for record and support.

D. Technical/Website Usage Data

Collected automatically when you visit:

• IP address
• Browser type
• Device type
• Pages visited and duration
• Click behavior and session data
• Cookies and similar tracking technologies

We use collected data for the following purposes:

Order Processing and Delivery

• To verify and process orders
• To communicate order status
• To ship products

Customer Support

• To respond to queries
• To handle returns/replacement requests

Personalization & Design

• To process your uploaded photos and design inputs
• To generate previews and customized output

Marketing (With Consent Only)

• Email or SMS updates about promotions
• Birthday or occasion reminders
• New product launches

Customers can opt out at any time.

Analytics & Site Improvements

• To analyze usage trends
• To improve user experience and site performance

We collect and process your data when:

• You give consent (e.g., account creation, newsletter signup)
• It's necessary to fulfill a contract (order processing)
• It's required for our legitimate business interests (site improvement, fraud prevention)

We do not sell or rent your personal information.

We may share information with:

Service Providers

• Payment gateways (e.g., Razorpay/Stripe/PayU)
• Logistics partners (for delivery)
• Hosting/analytics providers

Legal Requirements

When required by law, court order, or government authority.

Business Transfers

In case of merger, sale, or reorganization of business.

We use cookies and similar technologies to:

• Remember login sessions
• Maintain cart data
• Track site usage
• Serve relevant content

Customers can control cookie preferences via browser settings.

We retain your personal information:

• As long as your account is active
• To fulfill orders and legal obligations
• For analytics and fraud prevention

After this, data may be anonymized or securely deleted.

We use appropriate technical and organizational measures to protect your personal information:

• HTTPS encryption
• Secure server storage
• Access restrictions
• Regular audits and updates

However, no online system can be 100% secure — customers are responsible for protecting their account credentials.

Our Website is not intended for children under 18.

We do not knowingly collect personal information from minors.

If we discover information from a minor, we will take steps to delete it.

You have the right to:

• Access your personal data
• Correct or update inaccurate information
• Request deletion of your data (subject to legal obligations)
• Opt out of marketing

To exercise your rights, contact us at:

📧 support@memoragifts.in

Our Website may contain links to external sites (for payment gateways, social profiles, or partners). We are not responsible for the privacy practices of external sites.

We may update this Privacy Policy occasionally.

When updated, the "Last Updated" date will be revised.

By continuing to use our Website after updates, you accept the updated policy.

For privacy or data protection queries:

Memora Gifts

• 🌐 https://memoragifts.in
• 📞 +91 99786 11185
• 📧 support@memoragifts.in